Reputation Management & Crisis Communication
Reputation management is not only about anticipating possible concerns, it is about knowing which of your stakeholders have a particular interest in these concerns – and thereby knowing with whom and how information must be shared to ensure the situation does not become a crisis.
Our comprehensive and detailed reputation management plans focus on both stakeholder salience and the ‘what if’ situations that might arise in the future and being prepared for them.
We are also experts in developing crisis communication plans, crisis communication training, and crisis communication management. We begin by conducting a need/ gap analysis to identify all possible crisis situations that could affect your organization. Our work is highly customized to ensure you are well-versed in any possible crisis and you have the appropriate communication protocol in place for each.
And should the unthinkable occur, we will be there to guide and support you through it.