The Science of Communication™: Conflict Management

Our sessions are fully customizable, both by client and by topic. If there’s one thing clients have told us more than anything else, it’s how surprised they are by the amount of research we conduct before each session. We believe a session can only be effective if it’s highly tailored — and that “off-the-shelf” training doesn’t work particularly well. In advance of your session, we typically read dozens of sources about your organization and each participant’s subject area, review your media clips and messaging, and develop real-life scenarios that affect you and your organization.

Media Relations Training - Conflict Management Training

Scientists, technologists and engineers often find themselves in difficult situations, either with a hostile public or on the wrong side of government policy. Our Science of Communication™ Conflict Management, Building Trust in the Age of Rage workshop provides skills to manage conflict while delivering messages that resonate with the audience and facilitates informed decision-making.

This workshop introduces workshop participants to the practice of conflict resolution. Adopting a multidisciplinary approach, including ideas drawn from the study of psychology, sociology, anthropology, law, and political science, the workshop will examine a range of perspectives. These include the origins and causes of conflict, how individuals act and react in situations of conflict, and practices and strategies for resolving conflict. Key questions that will be explored include: What is conflict? What are the causes of conflict? Why do individuals make certain choices in situations of conflict? What are some models and approaches to the resolution of conflict?

In examining these questions and others, workshop participants will be challenged to apply the workshop learnings to their own experiences, contexts, and settings, and develop an integrative perspective in which the implication of theories and research for conflict resolution practice is understood. Examined through the lenses of theory, research and practice, the course will place a particular focus on interpersonal conflict and conflict in public engagement.

You will learn how to:

  • Understand the cause of conflict;
  • Apply strategies and practices to resolve conflict;
  • Manage an audience with conflicting points of view;
  • Answer difficult questions;
  • Measure your effectiveness.

A Science of Communication™ Conflict Management workbook will be provided to each participant.

We customize our workshops to meet your needs. Individual coaching is available.

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